FAQ
Frequently asked questions about Where U At
Q. What kind of app is Where U At?
Where U At is a location-based SNS. You stack records made in real places, and courses that join those places, on a map.
You browse by where something happened, rather than by a timeline.
Q. Does Where U At share my location in real time?
No. Where U At does not keep sharing your live location.
Only the place you choose when you leave a koong or make a link is shown.
Q. Do I have to allow location access?
Features that confirm where you are, such as writing a koong, need location access.
Without it you can still browse explore, view links, write a relay, join a group, and use archive and my.
Q. Why does the app need the camera?
A koong is a record you take in the place itself.
Leaving a koong photo or video needs camera access.
Q. How old do I need to be to join?
You can join Where U At from age 14.
Sign-up asks for your birth year. Under 14 cannot join.
Q. Is Where U At free?
Where U At is free to use right now.
If paid features are added later, we will say so in advance and ask for consent under the store’s rules.
Q. Where do I ask a question?
Use the Contact Us button at the bottom of the page, or email admin@thenonscale.com.
The team reads messages in the order they arrive and replies.
Q. Does Where U At keep tracking my location in the background?
No. Where U At is not a live location tracker. It uses location only while you use a location feature.
Details are in the Privacy Policy and the Location-Based Service Terms.
Q. Can other people see my current location automatically?
No. Your current location is not shown to friends or other people on its own.
Place shows up only through location content you leave yourself, such as a koong, link, or spot.
Q. I’m worried a sensitive place, like home or work, will be exposed.
Where U At has safety tools for sensitive places.
Be careful when you post a public record at home, work, school, a hospital, or where you live. You can use the in-app protections together with report and delete.
Q. When does the app need photo access?
Photo library access may be needed when you attach an image to a link, or pick a photo in some features.
A koong is taken on site, so it needs the camera separately.
Q. Why does the app need notification access?
Notifications carry comments, relays, group activity, notices, and other news you need while using the service.
You can change them anytime in the app or in your device settings.
Q. Where can I read the privacy policy and the terms?
In the app’s settings, or on the official web pages, you can read the Privacy Policy, Terms of Service, Location-Based Service Terms, and Community Guidelines.
Q. What do I do if I find content that shouldn’t be there?
Use Report in the post or profile menu.
Reported content is reviewed under the operating policy and the Community Guidelines. It may be removed, limited, or lead to an account sanction.
Q. Can I block someone?
Yes. You can block someone whose interaction you don’t want.
After you block them, what you see of them, and how you can interact, is limited.
Q. What content is not allowed?
Illegal information, hate and discrimination, violence and threats, sexual content and sexual exploitation, privacy violations, impersonation, false information, spam, and copyright infringement are not allowed.
The Community Guidelines have the detail.
Q. What if I disagree with a sanction?
If you disagree with an account limit or a content action, email support.
The team reads the request and reviews it against the policy.
Q. Is something deleted as soon as I report it?
A report is reviewed under the operating rules.
Clear violations can be limited quickly. Where rights or a dispute may be involved, a temporary measure can apply.
Q. How do I delete my account?
You can request account deletion in the app’s settings.
Deletion goes through a confirmation step. Under the policy, the account may stay restorable for a period.
Q. Does all my data disappear the moment I delete my account?
After the request, a window to restore the account may stay open for a period. After that, data is permanently deleted in line with the Privacy Policy.
Where U At’s current policy uses a 14-day restoration period
Q. Can I restore a koong or other content I deleted?
If you are still inside the restoration window, you can restore it from Recently deleted, or the related menu, in the app.
After that window, the content is permanently deleted and may not come back.
Q. Can I change my email or password?
Changing an email or password may be offered in the account settings in the app.
If you joined with a social login, some of that information has to be managed in your Apple or Google account.
Q. I want to turn push notifications off.
You can turn off Where U At notifications in the app’s notification settings, or in iOS or Android settings.
Some important account, security, or operations notices may still be sent another way, so the service stays reliable.
Q. Which company operates Where U At?
Where U At is operated by nonscale Co., Ltd.
Send service questions to the official support email.
Please select “App inquiry”